Processing claims via web application

blau direkt is the market-leading infrastructure service provider for insurance and finance brokers. As a specialist for data processing and maintenance of application data, inventory data and documents, the transaction service of blau direkt facilitates process optimization throughout the entire brokerage process. 

Customer Key

Facts:

EMPLOYEES

%

Ø GROWTH PER YEAR

THE CHALLENGE

Brokerage fees are paid to brokers as commission when a transaction is successfully brokered. In the past, complaints about missing or deviating brokerage payments were submitted to blau direkt by e-mail and processed manually. Unstructured e-mails and the resulting frequent queries about the specific issues led to confusing e-mail traffic and long waiting times for the brokers and tied up resources at blau direkt.

  Our solution provided:

THE SOLUTION

The new tool Reklama was designed and implemented in the project. With the help of Reklama, court complaints can be made in the blau broker portal directly from the contract in question. Pre-authorization checks are performed and all required information about the customer, contract and broker is automatically collected and transferred. Further required information is queried precisely and case-dependently within Reklama. Thus, standard complaints can be answered directly by Reklama. More in-depth questions are forwarded to blau directly with all required data, so that a fast and efficient processing can take place.

Individual solutions for individual problems, fast and efficient via our iCore modular software system!

ANY QUESTIONS?
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If you have any questions or queries, please do not hesitate to contact us. We will get back to you as soon as possible. Thank you!